Ministry Of External Affairs Launches Twitter Seva Live Customer Service

    Indian Government is progressing with the Digital India initiative. And now, the Ministry of External Affairs has launched a new platform for customers service, to provide real-time service delivery and user interaction globally.

    Twitter Seva is a real-time service, which will enable Indians here and abroad, tourists and business travellers to tweet for a speedy resolution to their visa, passport queries and so on.

    Twitter Seva Service

    Twitter Seva Service will be supported by 198 Twitter accounts of Missions and High Commissions across the world and 29 Regional Passport Offices (RPOs) in India. The service is aimed at offering a timely, transparent and large-scale response to citizens in need through tweets.

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    Raheel Khursheed, Head of News and Government Partnerships, Twitter India Said;

    Twitter is pleased to support the Ministry of External Affairs as a key platform for digital diplomacy. The Twitter Seva system is now tracking more than 750,000 Tweets across 11 large government partners in two countries with more than 7500 Twitter handles supporting the live delivery of services. Each Tweet stacks up as a metric of the Government’s intent to deliver effective and transparent service.

    How Does It Work?

    So, working is really simple if you’re familiar with how Twitter works. Citizens of Indian and Non-Indians can simply tweet query with relevant MEA Twitter account. The queries can be for anything, which could be trying to get your child a passport, someone trying to get their relative’s dead body or just a query.

    Twitter Seva

    As and when the request hits, it will activate the concerned office nationally or across the world. Twitter Seva is a customized live customer service delivery system which is an effective mechanism to response to public queries.

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    Twitter Seva Accounts

    Internationally Twitter Seva is in use at the Central Java province in Indonesia. Apart from helping citizens, there is major growth tactic from the microblogging website, as Twitter is not popular in India and the user base is also less as compared to Facebook which has over 195.2 million.


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